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FAQ (Frequently Asked Questions)


Q:How good is the quality of the sex toys you sell?

A: All of our sex toys that we sell are made from genuine materials by the American manufacturers.


Q: How secure is your website/ shop? I have to be sure that your web site is trustworthy and not a scam.

A: Ross'Co Online Sex Shop uses the SSL (Secure Sockets Layer) for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. In addition, Ross'Co Online Sex Shop is being protected and monitored by the Shopify and McAfee Security systems. 


Q: What do you accept as a form of payment?

A: We accept PayPal, Mastercard, Visa or Amex (American Express) as a form of your payment.


Q: What currency do you accept as a form of payment?

A: All of our prices are provided in the American Dollars (USD)


Q: Do you charge any Taxes?

A: No. All of our sales are tax free.


Q: What will appear on my bank statement/ bill?

A: All of your purchases that you make at Ross'Co Online Sex Shop will appear as "Ross'Co" on you bank statement/ bill. 


Q: Where do you ship your products from?

A: All of our products are being shipped from the USA, California.


Q: What's your returning policy?

A: We will acceptunused andunopened products with return authorization approval number. Returns are subject to a 20% restocking fee.


Q: What's your defective products policy?

A: If you receive a defective product, we will gladly replace it within 30 days of sale Free of charge.


Q: How discreet is your shipping?

A: All of our products that you purchase will be shipped to you in a brown discreet box.


Q: What shipping carriers do you use to ship your products?

A: We use USPS, UPSand FedExshipping carriers to ship our products.


Q: Do you provide any tracking numbers?

A: Yes, as soon as we ship your products, we will also provide you/ e-mail you with your personal shipping tracking number along with the shipping URL 


Q: How fast is your shipping?

A: The usual shipping time is 3-7 business days worldwide. We process your shipment within 24 hours of a business day.


Q: I need more information about your shipping prices and methods. Where Can I find it?

A: Please click Herefor more information about our Shipping/ Delivery.

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Q: How can I create my personal shopping account at Ross'Co Online Sex Shop?

A: Please click Hereto login to/ create your personal Ross'Co shopping account.

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